This Privacy Policy explains how PDR Crew LLC ("PDR Crew," "we," "us," or "our") collects, uses, and shares information about you when you visit our website, submit a form, or otherwise contact us. By using our website or submitting your information, you agree to the practices described below.
1. Information We Collect
Information you give us
When you fill out a form (such as a free inspection request, estimate request, or feedback form) or contact us, we may collect:
- Your name, phone number, and email address
- Vehicle details (make, model, year) and a description of the damage
- Which location you are contacting and any message you send us
Information collected automatically
When you visit our website, we and our partners automatically collect certain technical information, including your IP address, browser type, device information, the pages you view, and how you interact with the site. This information is collected through cookies and similar technologies (see Section 3).
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry, schedule inspections, and provide repair services
- Contact you by phone, text message, or email about your request
- Assist with insurance claims and supplements on your behalf
- Improve our website, services, and customer experience
- Measure and improve our advertising, including Google and Meta (Facebook/Instagram) campaigns
- Comply with legal obligations and protect our rights
3. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to operate the site, understand how it is used, and deliver and measure advertising. These include:
- Google Analytics (GA4) — helps us understand website traffic and how visitors use our pages.
- Google Ads — measures conversions from our ads and may be used for remarketing (showing you our ads on other sites).
- Meta Pixel (Facebook & Instagram) — measures the results of our ads on Meta platforms and may be used to show you relevant ads.
These partners may set their own cookies and process your information under their own privacy policies. You can learn more and manage your preferences at Google's Privacy Policy and Meta's Privacy Policy.
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers that help us run our business (for example, form and lead-management tools, hosting, and communication services).
- Advertising and analytics partners (such as Google and Meta) as described in Section 3.
- Insurance carriers, when needed to process your claim at your request.
- Legal authorities, when required by law or to protect our rights, safety, or property.
5. Phone & Text Message Consent
By submitting your phone number through our website, you agree that PDR Crew and its representatives may contact you by phone call or text message at the number you provided, including through automated technology, regarding your request and our services. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you may ask us to stop calling at any time.
6. Your Choices
You have control over how your information is used for advertising and analytics:
- Manage Google ad personalization at Google Ads Settings.
- Opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
- Adjust your Meta ad preferences in your Facebook or Instagram account settings.
- Opt out of interest-based advertising through the Digital Advertising Alliance or Network Advertising Initiative.
- Control or delete cookies through your browser settings.
7. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain uses of your information. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. To make a request, contact us using the details below and we will respond as required by applicable law.
8. Data Retention & Security
We keep your information only as long as needed to provide our services and for legitimate business or legal purposes. We use reasonable administrative and technical measures to protect your information; however, no method of transmission or storage is completely secure.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your information, contact us: